Privacy Notice
Personal data is any kind of information that can be directly or indirectly attributed to you. Examples of personal data are name, address, e-mail address, telephone number, payment information and purchase order. Usage history, IP address, member id are also examples of personal data, so can be other types of information you provide when contacting our customer service.
When you shop with us, you trust us with your information. Protecting personal data and your privacy is of the greatest priority for HIKKI. It is important to us to give you clear and transparent information about the personal data we collect, why it is needed, how it is used and your rights over it.
The administrator of your data is HIKKI Katarzyna Wilanowska, a sole entrepreneur company, registered at Generała Józefa Bema 27/50 in Gdynia (81-381), with a VAT registration number PL9581613860.
We are not allowed to collect, process, use or store personal data without a valid lawful basis. Lawfulness may be derived from the following basis:
- Consent: When you give us your consent, we will process your personal data for the specific purpose you have consented to. This basis is for example used when you request us to send you one of our newsletters with offers and style updates.
- Contract: When making products and services available to you we will process your personal data necessary for fulfilment of a contract (such as purchase agreement) with you and to fulfil any obligations derived from that contract.
- Legitimate Interest: We may process your personal information when necessary for our legitimate interests and when these interests do not outweigh your own rights and interests. This covers processing for purposes such as our customer service support, improving or developing our products and services; and security purposes including fraud prevention.
- Legal requirement: Whenever the processing of your personal data is necessary for us to fulfil our legal obligations of the country of operation.
For each specific purpose of processing of personal data, we will inform you about which of the above lawful basis that will apply.
We will process your personal data for online shopping purposes to be able to process your purchase order and handle payment transactions.
To be able to manage your deliveries, claims, warranty matters, returns and refunds in a secure and effective manner and to be able to notify you of the details and the status of such matters.
To be able to deliver and follow-up requested services including discount codes, on the website or app, identify and contact you when needed.
We will process your personal data for marketing purposes to be able to generate and distribute marketing materials, such as newsletters, including style and shopping recommendations and push notifications, through multiple communication channels.
Marketing and promotions will be sent and displayed to you according to your preferences through email, text messages and postal mail as well as displayed in social media channels or web browser.
We will process your personal data for customer service purposes to be able to manage your questions, handle complaints and warranty matters and to provide technical support as well as to improve customer experience.
To be able to contact you, if needed, through email, telephone, social media, or any other means in response to your enquiries regarding order, delivery or return questions or to request your participation in a customer survey.
Your personal data is available and accessible only by those who need the data to accomplish the intended processing purpose. We may share your personal data with sub-contractors, partners and other third parties whenever needed to fulfil the intended processing purpose. The personal data that we collect from you is processed within a country of the European Union or the European Economic Area (“EU/EEA”).
Data protection is a fundamental right, and you have several rights in accordance with applicable data protection legislation. These rights are:
Right to access: You have the right to request information about the personal data we hold on you at any time.
Right to portability: Whenever we process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification: You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
Right to erasure: You have the right to erase any personal data processed by us at any time except for the following situations:
- you have an ongoing matter with Customer Service
- you have an open order
- you have an unsettled balance with us
- if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Right to restriction: You have the right to request that we restrict the processing of your personal data under the following circumstances:
- if you object to a processing based on our legitimate interest, we will restrict all processing of such data pending the verification of the legitimate interest.
- if you have claimed that your personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the personal data.
- if the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
- if we no longer need the personal data but it is required by you to defend legal claims.
Right to withdraw your consent: For each processing purpose you have given us your consent, you have the right to withdraw your consent at any time. If you do so, we will stop the processing of your personal data for that specific purpose.
If you, however, continue to receive marketing communication from us displayed in your social media feed or web browser, this is a matter entirely between you and your platform provider.
You can revoke your consent or object from further marketing communication by the following means:
- following the instruction in each marketing post
- by editing the settings of your account
- configurate the privacy settings on your social media account or browser
- contact Customer Service
- disable your account and/or membership/loyalty program
Right to object to processing based on our legitimate interest: You have the right to object to processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
If you wish to excersise your rights, you can contact us at any time if you have any questions regarding our privacy policy or the processing of your data: [email protected].